F.A.Q.

 

l’excellence sportive

Wash hands frequently

Respect 2 meters

Follow the signs

Bring your towel and bottle of water

Wash the equipment before and after each use

Before the start of your class, appointment or workout, you must wash your hands.

You must respect the distance of 2 meters at all times.

In order to make your training session enjoyable, we ask you to always respect the rules put in place by the center.

The towel is mandatory during your training session and your
group fitness class. If you forget your towel or bottle, you can purchase one at the front desk.

To limit the risk of contamination, it is mandatory to wash the equipment before and after each use.

l’excellence sportive
l’excellence sportive

MANAGING YOUR ACCOUNT 

I don’t know if I have an online account at Centre Multisports

To find out if you have access to your online account, you can contact Centre Multisports’ front desk and we will give you the login information.

Are you new user?

You can create your account by clicking on login/registration at the top of our website.

I don’t know my password

If you forgot your password, click on “create a new password” and enter your email address. You will receive an email to change your password.

Do you have a mobile app? 

Yes! You can download it on IOS (Apple) and Android (Google) by searching Centre Multisports.

MEMBERSHIP

WOULD YOU LIKE TO BE A MEMBER OR YOUR MEMBERSHIP HAS ENDED?

  • Ask customer service about our new subscriptions.
  • In order to avoid traffic and travel to the Center, we ask that you contact us by email or by phone 450-218-2821 in order to make the online purchase with you.
  • We favor subscriptions made online by visiting our website.
  • Payments will resume on March 26, if you have any questions regarding your subscription, please do not hesitate to contact the reception of the Multisports Center. Our qualified staff will follow up with you.

CAN I CANCEL MY MEMBERSHIP?

  • You can cancel your subscription free of charge. To do this, you must complete the termination form. If this is not done, the subscription will continue to charge as stipulated in your contract.

CUSTOMER SERVICE

COVID: WHAT MEASURES ARE IN PLACE FOR CUSTOMER SERVICE?

  • We will favor card payment methods. Please arrive with a credit or debit card and make sure you have an active payment method on file.

KINESIOLOGY

WHAT IS THE PROCEDURE IN KINESIOLOGY?

  • New to Centre Multisports, interested parties can now receive virtual consultations with a kinesiologist. To do so, visit our website or download our mobile app.
  • In a face-to-face session at Centre Multisports, kinesiologists will use the personal protective equipment (PPE) guidelines.

IS IT POSSIBLE TO MAKE A VIRTUAL MEETING WITH MY COACH (KINESIOLOGIST)?

  • Members can receive virtual sessions with a kinesiologist. To do this, visit our website or download our mobile app.

TRAINING AND GROUP CLASS

THE MEASURES TO FOLLOW DURING YOUR GROUP FITNESS CLASS

  • Do not arrive more than 10 minutes before the start of your class.
  • All equipment will be disinfected after each class by staff members.
  • You must respect the distance of 2 meters at all times.
  • It is important to stay within the limits of your training area.
  • No bags will be accepted in the studios.
  • All types of gloves are prohibited in the studios.

DO YOU HAVE VIRTUAL COURSES?

Yes!

COVID: ARE ALL EQUIPMENT AVAILABLE?

As a preventive measure, some equipment will not be available for the moment.

DO YOU HAVE VIRTUAL COURSES?

Yes!

COVID: ARE ALL EQUIPMENT AVAILABLE?

As a preventive measure, some equipment will not be available for the moment.

CLIMBING WALL

COVID: IS THE CLIMBING WALL OPEN?

Also in an effort to provide a safe return to the Center for all, the climbing wall remained closed until further notice.

TENNIS AND BADMINTON COURTS

COVID: DO YOU HAVE ANY SPECIAL MEASURES FOR TENNIS AND BADMINTON?

  • Only free practice in singles is accepted due to public health measures
  • Plan your next game by booking online or over the phone. No land rental payment will be made at reception.
  • Arrive a maximum of 5 minutes early with your gaming partner. We will verify your reservation at reception.
  • You must follow the signs to enter and exit your property. This is to avoid any contact with other groups.
  • Players must maintain a distance of at least two meters at all times.
  • Use only your own tennis equipment and we recommend that you mark your balls before playing.
  • During a game, please switch sides clockwise.
  • Scoreboards and chairs are not available.
  • It is forbidden to change grounds without notifying reception.
  • For safety reasons, “non-players” are prohibited from being on the tennis courts.
  • It is strictly forbidden for a user to train another member or a group of members on the grounds without having received the approval of the Center Management. Any training with a basket, bag, or ball machine is prohibited. A maximum of 6 balls are allowed per court.
  • You must leave the field before the end of your playing time. This is entered in your reservation. The playing times are 55 minutes. Beyond this period, the user will have to pay an additional rental according to the rates in force.