Centre multisports

FREQUENTLY ASKED QUESTIONS

General

I DON'T KNOW IF I HAVE AN ONLINE ACCOUNT AT THE MULTISPORTS CENTER

faq arrow
To find out if you have access to your online account, you can communicate with the Multisports Center customer service and we will give you the access to connect.

ARE YOU A NEW USER?

faq arrow
You can create your account by clicking on login/sign up at the top of our website.

I DON'T KNOW MY PASSWORD

faq arrow
If you have forgotten your password, click on 'Create a new password' and enter your email address. You will receive an email to change your password.

Classes per session

HOW TO PREPARE WELL FOR REGISTRATION DAY

faq arrow
Create your account or log in to your account at least a week before making your registration. This will allow you to prevent any connection issues. If you have a problem, communicate with reception by email at accueil@centremultisports.org, by phone at 450-218-2821, or go to the customer service of the Multisports Center so we can assist you in creating or accessing your account.

Can I register if I missed the start of the session?

faq arrow

Yes, depending on availability and the time of the session, we sometimes offer late or prorated registration. Please inquire at reception.

How long are the sessions?

faq arrow

Sessions generally vary between 6 and 12 weeks, depending on the course.

Can I make up a missed class?

faq arrow

No, classes are not transferable or refundable in the event of absence.

I am absent for several classes, can I pay pro rata?

faq arrow

No, because your place is reserved for the entire session.

Can I register if the session has already started?

faq arrow

Yes, it is possible to register for the course after it has started, subject to availability.

Is it possible to try a class before registering?

faq arrow

Yes, trials are sometimes offered before sessions begin. Check with our team to find out what options are available.

membership

DO YOU WANT TO BE A MEMBER OR HAS YOUR MEMBERSHIP EXPIRED?

faq arrow
Learn about our new memberships from customer service. To avoid crowding and travel to the Center, we ask you to communicate with us by email or phone at 450-218-2821 to proceed with the purchase online with you. We prefer memberships made online by visiting our website. Payments will resume on March 26, if you have questions related to your membership, do not hesitate to communicate with the reception of the Multisports Center. Our qualified staff will follow up with you.

CAN I CANCEL MY MEMBERSHIP?

faq arrow
You can cancel your membership without any fees. To do this, you must complete the cancellation form. If this is not done, the subscription will continue to make withdrawals as stipulated in your contract.

Cours Fusion

How can I book a Fusion class?

faq arrow

Bookings can be made directly through our Multisports Center mobile app or on our website. Bookings can be made up to two days in advance.

If I am on the waiting list, can I attend the course?

faq arrow

Yes, you can walk in, but entry is not guaranteed. If a spot becomes available at the last minute, it will be allocated to those present on site, on a first-come, first-served basis.

Can I cancel my reservation if I can no longer participate?

faq arrow

Yes. You can and must cancel your reservation directly in the app or on the website, before the start of the class.

When are class schedules published?

faq arrow

Class schedules are generally consistent from week to week, but may be subject to change. Check our website or app for updates.

Are there any evening or early morning classes?

faq arrow

Yes. A variety of classes are offered in the morning, lunchtime, and evening to fit your schedule.

Locker rooms and amenities

Is there a sauna?

faq arrow

No, there is not a sauna in the locker rooms.

Do you have a swimming pool?

faq arrow

No, the Multisports Center does not have a swimming pool.

Do you provide locks?

faq arrow

No. We recommend bringing your own lock to secure your locker.

Are there showers on site?

faq arrow

Yes. Showers are available in the changing rooms.

Are towels available?

faq arrow

No. We recommend bringing your own towel.

Is the padlock mandatory?

faq arrow

Yes. For the security of your personal belongings, the use of a padlock is strongly recommended.

Tennis

Can I bring a pitching machine?

faq arrow

No. For safety reasons and proper use of the facilities, pitching machines are not permitted on the Multisports Center fields.

Can I bring my own trainer?

faq arrow

No. It is not permitted to bring an external personal trainer. All training sessions must be supervised by the Multisports Center's accredited professionals.

Is it allowed to bring a basket of balls?

faq arrow

No. You are only allowed to bring a maximum of six personal balls. Baskets of balls are reserved for training sessions supervised by our qualified staff.

Can I reserve a court without being a member?

faq arrow

Yes, non-members can reserve tennis courts, but only on the day of the game. Members have the privilege of booking in advance and benefit from preferential rates. We invite you to consult our price list on the website or contact reception for more details.

Why are some time slots not available for booking?

faq arrow

Certain time slots may be reserved for classes, special events, or grounds maintenance. We encourage you to consult the grounds reservation calendar for specific availability information.

Indoor climbing

Do I need to book online to go climbing?

faq arrow

Yes. Reservations are required and can be made through our website.

I've never climbed before. Can I still participate?

faq arrow

Yes! Beginner options are available. You can boulder or sign up for an introductory course.

Is rock climbing offered every day?

faq arrow

Hours vary. Check our calendar for available times.

Is climbing included in the 10-day trial?

faq arrow

No. Climbing is available for a fee, even during the trial.

Do you offer top rope or lead rope training?

faq arrow

Yes. Training sessions are offered regularly. Check our website for upcoming dates.

How often are the tracks renewed?

faq arrow

Our routes are changed regularly to offer new challenges to climbers.

Can I rent equipment on site?

faq arrow

Yes. Climbing shoes, chalk bags, and harnesses are available for rent at an additional cost.

Mobile application

DO YOU HAVE A MOBILE APP?

faq arrow

Yes! Our CMS app lets you book your group classes, make purchases, check your account, and more. You can download it on iOS (Apple) and Android (Google) by searching for "Centre Multisports." You can download it on iOS (Apple) and Android (Google) by searching for "Centre Multisports."

Indoor track

How long is the runway?

faq arrow

The indoor track is 200 meters long and has a surface specially designed for running and athletics training.

Are there any specific rules to follow on the track?

faq arrow

Yes. We ask that you respect the designated running directions, run in the appropriate lanes according to your speed, and follow the posted instructions to ensure the safety of all users.

Can I walk or just walk briskly on the track?

faq arrow

Yes, the track can be used for both walking and running. Please use the outside lanes for walking so as not to disturb faster runners.